See below terms and conditions regarding the payment and guarantee for services provided by Full Circuit Solutions Limited

  1. Definitions

  • “Us/We/Our/FCS”: Full Circuit Solutions Ltd.
  • “You”: the customer/client (the person or organisation for whom we agree to carry out work and/or supply materials).
  • “Tradesperson/tradespeople”: the employee(s) or subcontractor(s) appointed by FCS to carry out works.

2. Quotations & Estimates

  • Quotations are valid for 30 days unless otherwise stated.
  • Estimates are based on the information provided. We reserve the right to adjust pricing if conditions differ once works commence.
  • Quotations do not include making good (plastering, decoration, flooring, etc.) unless specified.
  • Specialist access equipment (e.g. scaffolding, cherry pickers) is excluded unless specifically itemised.

3. Deposits & Payments

  • A deposit of up to 50% may be required before works commence. Deposits are due immediately once invoiced unless otherwise agreed.
  • For larger projects, staged payments may apply (details will be set out in your quotation).
  • Payment of the deposit secures your booking in our diary. If the deposit is not received, we reserve the right to reschedule or cancel.
  • Balances are due on completion of works unless otherwise agreed in writing.
  • Late payments may accrue interest at 6% above the Bank of England base rate until settled.
  • You are liable for all costs incurred in recovering unpaid amounts (including legal costs).
  • All figures quoted are subject to VAT at the prevailing rate.

4. Cancellations & Rescheduling

We understand that plans change, but cancellations can cause lost time and costs. The following terms apply depending on the type of booking:

a) Free Quotations

  • Free quotations may be cancelled with at least 2 hours’ notice.

  • Less than 2 hours’ notice, or if our engineer attends and the appointment cannot proceed, a £45 missed appointment fee will apply.

b) Paid Quotations

  • Require at least 2 hours’ notice to cancel or reschedule.

  • Less than 2 hours’ notice, or if an engineer attends and the appointment cannot proceed, the full quotation fee will be non-refundable.

c) Hourly Rate or Minor Works (jobs under 1 day’s labour)

  • Require at least 48 hours’ notice to cancel or reschedule.

  • Cancellations with less than 48 hours’ notice will result in a £45 cancellation fee.

  • If our engineer attends but cannot proceed due to lack of access, cancellation, or other client-related circumstances, the minimum 1-hour labour charge (£75+VAT) will apply.

d) Quoted Works (Deposit Paid)

(1) In the event a client has paid a deposit and later decides they no longer require the services of Full Circuit Solutions, the following cancellation terms will apply:

  • Providing the following conditions are met:

    • No work has yet been undertaken

    • No purchases have been made

    • The scheduled start date of the project due for cancellation is at least 5 working days (Monday–Friday) in the future

A full refund of the deposit will be paid back to the client within 5 working days of cancellation.

(2) If the above conditions are not met, any or all of the following charges may be applicable:

  • If the project has been started, a deduction from the deposit may be made up to £65+vat per hour per tradesperson, until notification of cancellation.

  • Cost of materials already supplied or purchased, plus 30% handling/restocking fees where returnable.

  • Deposits are not refundable if works are within 5 working days of commencement and materials/labour costs have been incurred.

  • In the unlikely event that the total amount paid (deposit and/or staged payments) does not cover the costs incurred by Full Circuit Solutions, a further invoice will be raised to reflect these costs.

5. Access & Customer Responsibilities

  • Clear access to working areas must be provided. Clients are expected to remove personal belongings and furniture before work begins.
  • Electricity and water must be available on site unless otherwise agreed.
  • Parking must be available within reasonable distance of the property. Any parking charges or fines incurred will be chargeable to the customer.
  • Asbestos: suspected asbestos must be disclosed. If identified, works will be suspended until safe removal is carried out (at your cost).

6. Waste Management

  • FCS will bag and dispose of general waste in the client’s waste bins.
  • This does not include removal of white goods, electrical waste, or construction debris unless agreed in writing.

7. Warranty / Guarantee

  • All FCS labour is guaranteed for 24 months from completion, covering faulty workmanship only.
  • Product warranties are covered by the manufacturer.
  • Guarantees are void if:
    • Work is misused, neglected, altered, or repaired by others.
    • Recommended remedial work is not carried out.
    • Installations are of inferior quality or over 10 years old.

8. Liability

  • FCS is liable only for work we directly undertake and guarantee.
  • We are not liable for consequential loss, delays outside our control, hidden defects, or issues arising where recommended works were declined.

9. Title to Goods

  • Goods remain the property of FCS until paid for in full.
  • We reserve the right to reclaim goods or seek legal remedies if payment is not made.
  • Risk passes to you on delivery; you are responsible for insuring materials once delivered.

10. Working Hours

  • Quotations assume standard working hours of 8.00am – 4.30pm, Monday–Friday unless otherwise stated.

11. Social Media

  • By accepting a quotation, you grant permission for FCS to capture and use images/videos of works for marketing purposes. No personal information will be shared. If you do not consent, you must inform us in writing prior to works commencing.

 12. General

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.

These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

 Full Circuit Solutions Limited is a company incorporated in England and Wales with registered number: 08943920.

Our registered office and main trading address is: 43 Little Pynchons, Harlow, Essex, CM18 7DD